Customers, vehicles & fleet accounts
Connect drivers and fleet contacts to their vehicles, VINs, mileage, service history, and account notes.
DataSquad / AutomotiveLess paperwork.
A BETTER DAY STARTS WITH A BETTER SYSTEM
Less paperwork.
More repair work.
The automotive CRM that keeps your customers, vehicles, repair orders, conversations, and cash flow in the same place. With your hound always keeping an eye on the next step.
Built for your industry. Ready for your business.Complete tools, with room for your preferences.Built for repair shops & fleet teamsYour team, connectedYour brand, your team
“You get them road-ready. I’ll keep track of the next step.”
Built around automotive.Independent repair shopsService centersFleet & mobile mechanicsMaintenance
FROM “WHAT’S THAT NOISE?” TO “READY FOR PICKUP.”
One connected shop.
Fewer loose ends.
Take a quick tour of the workday. See how the customer, the vehicle, and the repair stay connected, with every detail in its place and the next step easier to find.
THE VISIT STARTS WITH CONTEXT
One customer. Every vehicle. A useful history.
Connect the driver, the vehicle, the concern, and prior service notes before the inspection begins.
- Customer and vehicle relationships
- Reported concern and visit details
- Service history at hand
2019 SUV · Brake concern
Jamie Lewis · 82,400 miles
Vehicle details VIN · Mileage · Service history
- Reported concern
- Squeal when braking
- Previous visit
- Oil service and tire rotation
- Visit status
- Checked in
SHOW THE FINDING, KEEP THE CONTEXT
A better conversation about the work.
Organize inspection notes and recommended work so the service advisor can explain the next decision clearly.
- Inspection findings in one record
- Recommended and deferred work
- Notes that support the conversation
Ready for the advisor to review.
Front brake serviceReview with customer
Tire conditionRecorded
Engine air filterOptional recommendation
KEEP AUTHORIZATION WITH THE REPAIR
Know what the customer said yes to.
Connect proposed work, estimates, customer questions, and approval status to the repair record.
- Clear proposed work
- An approval trail beside the job
- Deferred items preserved for later
The work, clearly agreed.
- Brake service
- Estimate approved
- Air filter
- Deferred by customer
- Additional work
- Requires a new approval
- Next step
- Assign approved repair
A SHARED PICTURE OF THE FLOOR
Keep the handoff out of the hallway.
Give advisors and technicians a shared view of repair status, open items, and what is ready for the next step.
- Repair stages and ownership
- Parts-related hold notes
- Progress the front desk can follow
What’s moving through the shop?
04In service
01On hold
02Ready
Brake serviceTaylor · Approved work
In repairCooling-system concernParts availability to confirm
On holdScheduled maintenanceFinal checks complete
ReadySERVICE DOESN’T END AT PICKUP
A better next visit starts with this one.
Keep the service history, deferred recommendations, and follow-up conversation connected after the vehicle leaves.
- A record of completed work
- Deferred recommendations with context
- Future maintenance conversations
Back on the road. Still connected.
Repair closed · Example vehicle
- Completed work
- Brake service
- Deferred item
- Air filter recommendation
- Next conversation
- Maintenance check-in
Showing Check in
MEET YOUR FAVORITE NEW COWORKER
A nose for
the next thing.
An estimate waiting on approval? A repair held for parts? A vehicle ready for pickup? Repair Hound brings the follow-up into view so the important little things don’t get buried.
Worth a lookEXAMPLE QUEUE
02Estimates waiting for a decisionKeep the customer conversation moving.
01Repair with an open holdKnow what is stopping the next step.
03Vehicles ready for a follow-upMake the pickup and service handoff clear.
AI helps organize information, summarize conversations, and surface useful follow-ups. Your people bring the experience and make the decisions.
THE TOOLS BEHIND A BETTER-RUN BUSINESS
Your whole shop.
One well-stocked toolbox.
A comprehensive set of tools for automotive repair shops. Keep the customer, the work, the money, and the people who make it happen connected in one place.
01
Know the customer
A better visit starts with the history already in hand.
Appointments & repair intake
Capture the reported concern, drop-off details, visit type, and next action before the vehicle reaches the bay.
Advisor-to-customer communication
Keep inspection explanations, authorization questions, repair updates, and pickup conversations with the visit.
Inspection photos & service records
Organize findings, photos, estimates, authorizations, and completed work in the vehicle’s history.
02
Run the shop
The front desk and the workshop work from the same repair story.
Inspections & customer authorization
Connect findings to recommended work, show what was approved, and retain deferred recommendations for later.
Repair stages & technician assignments
See what is checked in, in diagnosis, approved, in repair, on hold, or ready for pickup.
Labor, parts & hold notes
Keep labor scope, required parts, availability notes, and the reason for a hold with the repair order.
24-hour on-call for fleet & mobile repair
For fleet mechanics and mobile service teams offering after-hours response: track the vehicle location, driver contact, assigned mechanic, and response handoff.
03
Win the work. Follow the money.
Keep the payment and the ongoing relationship in view.
Estimates, invoices & payment status
Carry authorized labor and parts into the final bill, record payments, and keep the receipt with the visit.
Deferred work & maintenance follow-up
Bring the customer’s previous decisions and upcoming maintenance conversations into the next visit.
Shop workload & business visibility
See open repair orders, customer approvals, holds, completed work, and outstanding balances together.
Fast vehicle & service lookup
Find the right vehicle, customer, repair order, or past recommendation while the customer is on the phone.
04
Give your people better tools
Let your people spend more time on the driver and the repair.
A view for every role
Give owners, service advisors, and technicians access to the vehicle and repair details they need, with responsibilities and permissions kept clear.
Useful at the desk and on the move
Bring the vehicle and repair history, assigned work, photos, and next steps into a responsive workspace for desktop and mobile.
Your business, represented
Bring your logo, colors, business details, and team access settings into a complete industry platform.
AI that works alongside your people
Summarize vehicle and repair conversations, surface missing details, and help prepare follow-ups. Your people review the context and make the decisions.
FOR FLEET & MOBILE MECHANICS
The fleet keeps moving after hours.
For businesses offering 24-hour emergency fleet or mobile repair, organize the driver’s call, vehicle location, service need, and responding mechanic. Keep after-hours response connected to the fleet account and service history.
- 01
Identify the vehicle
Fleet account, unit, location, driver, and reported concern.
- 02
Coordinate the mechanic
On-call ownership, response updates, and work authorization.
- 03
Complete the handoff
Service notes, parts, invoice details, and the return-to-service update.
DESIGNED AROUND THE PEOPLE DOING THE WORK
At the front desk. In the bay.
Right there with you.
Explore the perspective that matters to you.
Give the customer a confident update.
Connect the concern, inspection, estimate, authorization, and repair progress in one conversation.
See the approved work and record the findings.
Keep vehicle context, job notes, and the authorized scope within reach as work progresses.
See where the day is moving—and where it is stuck.
Bring the customer pipeline, repair stages, and open handoffs into a practical overview.
Desktop & mobile perspective Connected team context
Service advisors
Give the customer a confident update.
Customer update
Brake service in progress
Approved work
Estimate recorded
Pickup conversation
Pending final checks
Technicians
See the approved work and record the findings.
Vehicle context
Service history and concern
Today’s repair
Approved brake service
Work notes
Findings and completion status
Shop owners
See where the day is moving—and where it is stuck.
Shop view
In service · On hold · Ready
Open decisions
Customer approvals
Retention
Follow-ups and deferred work
POWERED BY REPAIR HOUND. RECOGNIZED AS YOU.
A complete platform.
A familiar fit.
Repair Hound brings a thoughtfully built system to automotive repair shops, with the tools and workflows for the day-to-day work already in place. Set up your branding, team access, and everyday preferences to make the workspace feel familiar.
Vehicle history, repair orders, inspections, customer approvals, and service follow-ups are already connected in the platform.
- Industry tools, built in
- A connected workflow that carries the details from the first conversation to the next follow-up.
- Access for your team
- Set roles and permissions so people can reach the information they need.
- Your business identity
- Use your logo, colors, and contact details across the customer experience.
Your automotive shopYOUR BUSINESS. CONNECTED.
Your logo, colors & business details
Industry workflows, already connected
Team roles & access settings
Everyday business preferences
Industry tools, ready to work. Your identity, right at home.A FEW THINGS WORTH KNOWING
Good questions.
Straight answers.
Get to know the Repair Hound approach to automotive.
Can one customer or fleet account have several vehicles?
Keep the customer or fleet relationship connected to each vehicle’s identity, mileage, service history, and open repair work. The next conversation starts with the right vehicle in view.
Can we adjust it to our business preferences?
Yes. Repair Hound already includes a comprehensive workflow for automotive repair shops. Branding, team access, and everyday settings let you bring your preferences into that system. During a tour, we can walk through the available options with your team.
How do advisors keep approved and deferred work separate?
Record the inspection findings, proposed repair, and customer decision together. Technicians can see the authorized scope, while deferred recommendations remain available for a future conversation.
How can the front desk give a useful repair update?
Use a shared view of technician ownership, repair stage, parts-related holds, and completion notes. The advisor can explain the next step with the job context already in hand.
Does on-call support make sense for a repair business?
For fleet mechanics and mobile teams that offer 24-hour emergency response, yes. Organize the driver contact, vehicle location, responding mechanic, and after-hours handoff around the fleet account.
How does the shop stay connected after pickup?
Keep the final invoice, payment status, completed work, deferred items, and maintenance follow-ups in the vehicle history so the next visit builds on the last.
YOUR INDUSTRY. YOUR HOUND.
More time for the work.
A better handle on the business.
See how Repair Hound can bring the customer, the vehicle, and the repair together in a connected platform built for your industry.